Using this website means you agree to the following terms and conditions. We recommend reading them carefully.
1. Seller. CuAnna, also referred to as the “Company” representing the commercial company S.C. DoubleYou with the following data:
Unique Registration Code: 35104730
Trade Register Registration Number: j40/12334/2015
Central Office: Bucharest, Sector 1, Intrarea Solzilor Street number 25
Phone/Fax number: 0040.754.388.499
Mail: [email protected]
[email protected]
[email protected]

2. Products – Any good delivered by the Seller
3. User – Any person accessing this site for any reason
4. Client/Buyer – The user with whom the company has completed a contract regarding one or more of the products which are being sold on the website.
5. Online purchase – An electronic document acting as communication form between the the Supplier and the Buyer, through which the Buyer communicates his purchase intention to the Supplier

General Information
The website is the collection of data being accessed through http://cuanna.ro. This website is the property of the DoubleYou Store Company, which does the maintenance and administration.
CuAnna reserves the right to modify these previsions without prior notification. The latest version can be found by accessing the Terms and Conditions tab. This site is dedicated to the individuals and legal entities entertaining a business relationship with Double You and/or to people interested in browsing the content without having a business relationship with the company.
CuAnna grants the user limited access, strictly for personal use (placing an order, research) and does not grant the user the right to download, partially or completely modify the website, partially or completely reproduce the website, copy, sell, resell or exploit the website with commercial intent or in any way that may go against the interests of the Double You Store.

Company without a prior written permission.

1. Copyright
The content of the website cuanna.ro, in its entirety – images, texts, charts, symbols, web design elements, scripts, programs and other data – is the property of the Double You Store Company and is under the protection of the Law for the Protection of Authors (nr 8/1996) and the laws covering intellectual and industrial property. The use of any or some of the elements above mentioned is punishable by law. The www.cuanna.ro website may only be used within the aforementioned limitations.
2. Products and services
The Company reserves its right to select its clients. The products sold via Double You Store are new, encased in their original packaging and, upon delivery, are accompanied by a fiscal invoice, as per the law. The products and services are submitted to the restrictions of this legal document and to the in-stock availability.
3. Product payment
Products can be paid for in cash, on delivery. The products will be delivered via fast carrier and the Buyer will be able to pay in cash when receiving the package.
Products can be paid for online via credit card or PayPal. The online payment security is ensured by PayU.
All the prices are posted in RON and include de 19% VAT.
4. Product delivery
Delivery is available all over the country (Romania) via fast carrier.
Delivery may take 1 to 3 business days. Before product delivery, the order will be first confirmed over the phone or via e-mail.
5. Delivery cost
FREE for orders over 350 RON.
20 RON (VAT included) for orders ranging from 0 to 350 RON.
The order is delivered via FanCourier, the fees are the same for every city in which a FanCourier office exists. In the eventuality there is no FanCourier office in a certain city, the client will be notified about any extra fees by phone. The package will be delivered only after obtaining consent from the client.The Company reserves its right to delay or cancel the delivery of packages when independent events occur. These may include but are not limited to fires, explosions, floods, epidemics, protests, civil disruptions or other events considered force majeure under Romanian law.

6. Product warranty
The warranty of the products is guaranteed under the 449/2003 Law and 21/1992 Government Ordinance. Requesting the warranty requires presenting the product in the original packaging, alongside its accessories and a copy after the purchase invoice. In the eventuality the products are not accompanied by these documents, they might be returned to the sender without the warranty. The warranty will be solved by repairing or replacing the product which is defective. The delivery fee for products requested as warranty will be covered by the client.
Products which present physical defects such as tears, stains, cuts as a result of inadequate usage (other than what is recommended on the tag) will not be covered by a warranty.
7. Return Policy
The refund does not include the delivery fees (if they exist). Products can be returned via fast carrier to Intrarea Solzilor no. 25 Street. The Company does not accept collect on delivery.
C.O.D. packages will not be accepted. Return expenses will be covered by the client for every package that has been returned. If you benefitted from free delivery this is not applicable for the delivery of returned goods as well. The delivery fee will be deducted from the total value of the goods (This rule applies only in the instance when the total value of the order is under 300 lei, after deducting the value of the products which have been returned).
The Company does not accept refunds from legal entities.
In conformity with the article 7 of the 130/2000 Governmental Ordinance, the client is within his/her right to declare termination for convenience of a contract in a maximum of 14 calendar days, without calling forth a reason or being subject to penalties. The only costs falling under the responsibility of the client (the buyer) are the costs covering the delivery (carrier fees).
The buyer (physical person) has the right to return the products and notify the company in respect to his/her decision to renounce said products without calling forth a reason, within a maximum of 14 days since the order has been delivered. In case of a refund, the following must be taken into account:
- The delivery costs will be covered by the client (buyer).

- The products must be unworn and must be accompanied by all the initial accessories

- The products must not show signs of deterioration such as tears (etc.) or signs of having been worn (perfume or detergent scents, deodorant stains etc.). When a size does not fit, the client may request an exchange.
CuAnna is bound to pay the sum paid by the buyer through bank transfer directly in the client’s account, when the aforementioned conditions have been fulfilled, within a maximum of 20 calendar days. The Company does not accept returns via the Romanian Postal Service.
8. Data confidentiality
Your data will be used for confirming orders or notifying you via e-mail, written messages (SMS), post or other communication media in respect to the future actions or statistical reports concerning the Company. Your data will be surrendered to the legal authorities in the eventuality of any type of investigation within the rule of law. The data submitted by the clients is strictly confidential and the Company binds itself never to disclose it to a third unauthorized party and to utilize it only in the interest of the business relationship established between CuAnna and the buyer. This Company is registered in the personal data processing registry within the National Supervisory Authority for Personal Data Processing (ANSPDCP).

This website uses security measures to prevent the loss, the alteration or misuse of data under the control of the Company. Hotstepper.ro certifies the fact that the Company will respect the rights conferred under the 677/2001 Law concerning the processing and free circulation of confidential data, the 365/2002 Law concerning electronic commerce and the 130/2000 Ordinance concerning protecting consumers concluding and executing distance contracts.
These rights include, but are not limited to:
- One yearly free inquiry in respect to the Company’s use of your confidential data
- Requesting for free the correction, alteration or deletion of the data whose processing
does not fall under the 677/200 rule of law
- Stopping for free the processing of confidential data
- Stopping for free the receiving of promotional messages

9. Subscribing/Unsubscribing

Subscribing and unsubscribing to the CuAnna newsletter is free and voluntary and it entails agreeing with the following terms & conditions.
- The promotional messages are not gratuitous
- You can unsubscribe from receiving newsletters anytime
- The promotional messages respect the electronic commerce laws on a Romanian and international legal base.
10. Legal dispute
Legal disputes preferably result in an amicable settlement. In the eventuality in which the legal dispute is not resolved amiably, the competence lies with the Romanian judicial authorities. By agreeing with these Terms & Conditions, the buyer acknowledges that he/she understandsand accepts the facts regarding the CuAnna website and the business relationship with the Company.